My donation got refunded?

[JRMBelgiumTwitch]

Dear Jelle Mees,
On 7 Feb 2019, you sent a payment to Alliance Multi Gaming for 2,00 EUR.

The funds have been returned to your account.

This payment was returned for the following reason(s):

Alliance Multi Gaming's Payment Receiving Preferences are set to manually accept or deny this type of payment.



Please contact Alliance Multi Gaming (alliancemultigaming@hotmail.com) to arrange an alternate payment method.

[Strider]

Possibly there was a message to allow me to accept your payment.  I haven't seen it.  Let me have a look.

[Strider]

I just checked and it says your donation was "Unclaimed".  I never saw any email or anything. Did you send it as a "Friends and Family" donation?
Can you try it again using that category?  Cheers.

[JRMBelgiumTwitch]

Again my donation was returned??? Please fix this...


Dear Jelle Mees,
On 28 Feb 2019, you sent a payment to Alliance Multi Gaming for $7,00 USD.

The funds have been returned to your account.

This payment was returned for the following reason(s):

Alliance Multi Gaming's Payment Receiving Preferences are set to manually accept or deny this type of payment.



Please contact Alliance Multi Gaming (alliancemultigaming@hotmail.com) to arrange an alternate payment method.

[Neox]

Strider over to you    First time (to my knowledge anyway) we have come across this issue.

[Strider]

Once again I didn't get notified or never saw the notification. Jelle, if you are sending your donation to "Family and Friends", I should not have to claim it. We need to coordinate your donation so that you let me know as soon as you make it and I can see what is occurring with Paypal. I'm back from hols this Thursday so let's plan to do this on Friday.